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Toad and Lily™ Store Policies
Hello & Thank You for stopping by our shop! Please take the time to read our store policies.
We accept Paypal, Visa, and Mastercard
No refunds or exchanges are accepted on any personalized items. Refunds and exchanges accepted on any damaged orders, or orders which have been done incorrectly.
If for whatever reason you are not happy with your purchase, please don't hesitate to contact us.
Your feedback is very important to us, and we would be more than happy to help ensure that you are in every way satisfied with your order.
If in the event your order is damaged, or incorrect, please just let us know, and we would be more than happy to help.
Our goal is a Happy Customer :0)
Pricing & Shipping Info
All prices are shown is USD. Taxes and shipping are included in price.
Canadian orders are shipped out Canada Post letter-mail or expedited parcel for larger orders. Tracking and insurance are not included.
US orders are shipped out USPS first class mail or priority mail for larger orders with tracking and insurance.
Delivery time is approximately 3-4 weeks to Canada and the US. Overseas and custom orders requiring extensive changes may take longer.
This website is owned and operated by Toad and Lily™. We respect the privacy of our customers and visitors to our website.
The purpose of this policy, is to describe our privacy and security practices related to this website.
We reserve the right to collect email addresses, and contact information only from our buyers for the sole purpose of communicating with them with regard to their order(s). We do not share, or sell any personal data, ever.
We also don't send out unnecessary bulk emails, as we do not like to get spammed ourselves. We only send out the latest important news and sales promos that we think will most interest you, and if you don't want to receive these emails, you can certainly unsubscribe at any time. We do not collect any financial information, ever.
We think it is important that you understand your privacy and security rights and interests wherever you are on the internet, so if you have any further questions don't hesitate to let us know.
Let's be friends
MON-FRI 9:00am -3:00pm EST
Call us 1-613-278-TLILY
Chat with us (lower right corner) or by email to
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