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Home > FAQs
Here are some frequently asked questions to help improve your shopping experience with us.
Q -DELIVERY: How long does it take to receive my item?
A - Almost all of our products are received within 2-3 weeks, but in rare instances 4-5 weeks may be needed during peak seasons if your order is complex, or a custom request.
Q - SHIPPING: Can you ship any where in the world?
A - Yes we can. See the top right of our site where it says "Choose Your Country" and select the ship-to country.
Q - CUSTOMIZATION: Can you customize colours?
A - Yes we can, we can change the colours of any of our items. If you provide a colour scheme (a photo is best) you would like, we will implement them at our discretion for you.
Q - RUSH DELIVERY: I need my order really fast, can you make it happen?
A - We can only rush an order if we know it is needed by a certain date before you place the order. We ask that you ask us if it's possible before purchasing. Most often we can accommodate your request, but during peak times it may not be possible.
Q - SHIPPING COST: How much is shipping?
A - Shipping is included in all prices here at www.toadandlily.com
Q - TROUBLESHOOTING: What if I'm having trouble ordering?
A - You can always message us on the bottom right of the site, email us at email@example.com or call us at 1-613-27T-LILY
Q - DISCOUNTS: Do you offer discounts?
A - We sure do! Be sure to follow us on FaceBook, and Subscribe to our newsletter at www.toadandlily.com for the latest sales and new product information.
Q - WHOLESALE: Do you offer wholesale?
A - Yes we do, we offer wholesale and drop-shipping. Please message us for more information. We love partnering with people that love our products!
Q - CUSTOMER SATISFACTION: What do I do if I'm not happy with my order?
A - Message us right away, and we will try our best to help you. If an error was made on our end we will fix it in a timely manner.
Q - CUSTOMER FEEDBACK: What do I do if I'm very happy with my order?
A - We'd love it if you left us feedback, email us at firstname.lastname@example.org with your feedback, and a photo too if you can! We love seeing our customers pleased with our products.
Q - CONTACT US: How can we contact you?
A - If you are ordering through our website, message us through the website in the lower right corner, or email us at email@example.com so we help you.
Q - STORE HOURS: What are your hours of operation for customer service?
A - Monday - Friday from 9:00 am - 3:00 pm
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